Shipping
- Orders of $100.00 or more ship free within the U.S. Orders under $100.00 ship for a flat $9.95.
- Orders are packed and shipped within 3-5 business days. Orders placed on weekends or holidays ship the next business day.
- You'll get a confirmation email when you order and a tracking link when your package ships.
All sales are final
Every purchase is final. We don't accept returns or exchanges, so please check the size guide and product details before you order, or email us with any sizing questions first. We're happy to help you choose.
The one exception: if your order arrives damaged, defective or wrong, we'll make it right. See below.
Problems with an order
Damaged, defective or wrong item
Email support@leopardandlace.shop within 3 days of delivery with your order number and a photo of the issue. We'll send a replacement or a full refund, including any shipping costs, at no charge to you.
Lost or delayed package
If your tracking hasn't updated in 5 business days, or it shows delivered but you can't find it, check with neighbors and your mailbox area first, then email us. We'll contact the carrier and help file a claim. We're not able to replace packages confirmed delivered to the address entered at checkout, so please double-check your address before you pay.
Changing or canceling an order
Email us within 12 hours of ordering. If your order hasn't shipped yet, we'll update or cancel it and refund you in full. Once it ships, it can't be changed or canceled.
Payment questions
If you see a charge you don't recognize or something looks wrong, please email us before contacting your bank. We can usually fix it the same day.
Size guide
Most of our pieces run true to size, and each product description notes any fit details. Between sizes? Email us or ask our shopping assistant and we'll help you choose.
Contact
For anything about an order, email support@leopardandlace.shop. We reply within one business day.